How It Works
What is Runway, and what problem does it solve?

01.
Enquiry

Look up customer records – booking history, preferences, etc.
Or create new customer in minutes
Generate a new job number
Managers can check number of enquiries opened, in progress, dormant
From A – Z: Records linked throughout, including all correspondence, bookings, special requests, quotes & payments

02.
Quotation

Professional
Hi-tech system
Your branding
Auto-calculations
Option to use pre-set rates & mark-ups, or adjust
Compare with previous quotes for same customer or similar itinerary
Save frequently used routings as templates
Popular packages
Include hotel images & descriptions

48 hours from quotation:
Customer receives an automatic follow-up email

03.
Booking Confirmation

1 click converts quote to booking functionality

Paperless Electronic approvals – no scanning, watertight records

Your consultant generates the booking confirmation
System automatically sends booking requests to non-live suppliers
System requests electronic confirmation
Customer electronically accepts confirmation, then receives pro forma invoice with payment details.

04.
Payment

Runway allows for part or full payments

Payments must be captured on the system by a consultant.
The customer then receives a “Receipt of payment” email.

If a part payment was made, the system automatically sends a reminder email before the final payment is due.

Payment records create ledger functionality for daily reporting and checking.

05.
Vouchers

Vouchers are a breeze!
No errors – vouchers can only be issued once full payment is captured
Beautiful vouchers are generated & sent to client with one click.

06.
Finance

View profit made on each booking
Records of payments made to suppliers (expenses)
Automatically generates an income statement (income & expenditure)
A unique capturing facility ensures all payments are accurate
Easy access to Debtors / Creditors with a click or two

07.
Reports

Instantly view reports on
Sales
Suppliers
Customers

Insights into most profitable customers, destinations, products
View efficiency data
Measure productivity & profitability
Track trends

08.
CRM

Customer interaction
Follow-up after their holiday
Relationship building tools
Review emails

09.
Database

A simple, searchable information base that grows with your business.

Customers
Central storage of all data
Preferences, booking & quoting history, frequent flyer info, payments
Contact details, birthdays, notes

Suppliers
Accommodation, car hire, transfers, etc.
Up-to-date negotiated rates
Booking history & ratings